1. Who We Are
PureSparkCleaner Commercial Cleaning Services (“PureSparkCleaner”, “we”, “us”, or “our”) is responsible for processing the personal data you provide to us.
Registered in England & Wales. Company No: [Add Companies House Number]
Registered Office: [Add Registered Office Address]
Contact email: puresparkcleaners@gmail.com
Telephone: 0333 335 6930
2. What Information We Collect and Why
We collect personal data when you:
- Submit a quote request or contact form on our website
- Contact us by phone or email
- Enter into a service agreement with us
The information we collect may include:
- Your name and job title
- Business name and address
- Email address and telephone number
- Details about your facility and cleaning requirements
- Your preferred service start date and frequency
3. Legal Basis for Processing
We process your personal data on the following legal bases:
- Legitimate interests (UK GDPR Article 6(1)(f)): to respond to enquiries, prepare quotations, and manage our customer relationships. We have assessed that this does not override your rights and interests.
- Contract (Article 6(1)(b)): where processing is necessary to perform a contract with you or take steps at your request before entering a contract.
- Consent (Article 6(1)(a)): where you have opted in to receive marketing communications. You may withdraw this consent at any time.
4. Third-Party Service Providers
We use the following third-party services that may receive your data:
- Formspree (formspree.io): processes form submissions from our website and delivers them to us. Formspree may store your submission data. Please see Formspree’s Privacy Policy for more information.
- Vercel: hosts our website. Vercel may process technical data (IP addresses, request logs) as part of hosting services. See Vercel’s Privacy Policy.
5. How Long We Keep Your Data
We retain personal data from enquiries that do not result in a contract for up to 12 months, after which it is securely deleted. Data relating to active or completed contracts is retained for the duration required by law (typically 6 years for financial records).
6. Transfers Outside the UK
Some of our third-party providers (including Formspree and Vercel) may transfer data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement (IDTA) or equivalent standard contractual clauses.
7. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate personal data
- Delete your personal data (in certain circumstances)
- Object to processing based on legitimate interests
- Restrict processing in certain circumstances
- Data portability where processing is based on consent or contract
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at puresparkcleaners@gmail.com.
8. Complaints
If you are unhappy with how we handle your personal data, you may raise a complaint with the UK’s supervisory authority, the Information Commissioner’s Office (ICO), at ico.org.uk or by calling 0303 123 1113.
9. Changes to This Policy
We may update this privacy policy from time to time. The date at the top of this page reflects when it was last revised. Continued use of our website after changes constitutes acceptance of the updated policy.